Privacy Policy
Kennington Carpet Cleaners Privacy Policy
This Privacy Policy explains how Kennington Carpet Cleaners collects, uses, stores and shares personal data relating to customers and prospective customers in our service area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and related legislation.
By booking our services, making an enquiry, or otherwise interacting with us as a customer or potential customer, you acknowledge that you have read and understood this Privacy Policy.
Who this Privacy Policy applies to
This Privacy Policy applies to all Kennington Carpet Cleaners customers and potential customers in our service area who contact us, request a quote, book a service, or otherwise provide their personal data to us in connection with our carpet and upholstery cleaning services.
It applies whether you communicate with us in person, over the phone, via messaging services, through online forms, or by any other means that involve the provision of personal data.
Personal data we collect
We collect and process different categories of personal data, depending on how you interact with us. The personal data we may collect includes:
1. Identity and contact details: name, address, billing address, access instructions for the property where services are performed, and preferred contact details.
2. Communication details: information you provide when you contact us, including the content of messages, service preferences and any feedback or complaints.
3. Booking and service information: records of quotes requested, services booked, job notes, dates and times of visits, and information about the areas and items to be cleaned.
4. Payment and transaction data: details of payments made and received, amounts, dates and basic transaction identifiers. We do not store full payment card details; if card payments are processed, these are handled through secure third-party payment processors.
5. Technical and usage data: limited technical information linked to how you access our online content, such as basic device and browser information. Where analytics services are used, this may include anonymised or aggregated data that does not identify you personally.
We will only collect the personal data that is relevant and necessary for the purposes explained in this Privacy Policy.
How we collect personal data
We may collect personal data in the following ways:
1. Directly from you when you request a quote, arrange a visit, make a booking, ask a question, leave a review, or otherwise contact us.
2. During the provision of services when you provide additional information about your property, access arrangements or cleaning requirements.
3. From third parties acting on your behalf, such as a family member, landlord, tenant, letting agent or other representative who arranges services for a property you occupy or own.
4. Automatically through limited technical means when you use online features we may provide, such as forms or basic analytics tools.
Lawful basis for processing your data
We process your personal data on one or more of the following lawful bases under data protection law:
1. Contract: to take steps at your request before entering into a contract and to perform a contract with you. This includes handling enquiries, providing quotes, managing bookings, delivering cleaning services and taking payment.
2. Legal obligation: to comply with legal and regulatory requirements, such as record keeping for tax and accounting purposes.
3. Legitimate interests: to pursue our legitimate interests in operating and improving our business, such as managing our schedule, responding to customer queries, improving the quality of our services, preventing fraud and ensuring the security of our systems, provided that these interests are not overridden by your rights and freedoms.
4. Consent: where we rely on your consent for specific activities, such as certain forms of marketing communication, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
How we use your personal data
We may use your personal data for the following purposes:
1. To respond to your enquiries, provide quotes, and manage your bookings.
2. To deliver carpet, rug and upholstery cleaning and related services at the requested property.
3. To manage payments, invoices and accounting records.
4. To communicate with you about upcoming bookings, changes to appointments, service confirmations and follow up messages in connection with the services provided.
5. To improve our services, including through internal training and quality control, and to manage our relationship with you as a customer.
6. To handle complaints, refund requests, disputes or claims.
7. To meet legal, regulatory and tax obligations.
8. To send you service updates or marketing information about our services where this is permitted by law and, where required, where you have given your consent. You can opt out of marketing communications at any time.
Data sharing and processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy, including:
1. Service providers that act as data processors and provide services such as payment processing, accounting support, scheduling tools, information technology, data storage, document management or customer communication systems.
2. Professional advisers including accountants, consultants and legal advisers where this is necessary to obtain professional advice or manage legal matters.
3. Regulatory authorities, law enforcement and government bodies where required by law or in order to protect our rights, property or safety, or the rights, property or safety of our customers or others.
Where we engage processors to handle personal data on our behalf, they are only permitted to process personal data in accordance with our instructions, must keep it secure and must comply with data protection laws.
International transfers
In some cases, our service providers or their servers may be located outside the United Kingdom or the European Economic Area. If personal data is transferred internationally, we will take appropriate steps to ensure that your personal data is afforded an equivalent level of protection, for example by relying on adequacy regulations or standard contractual clauses approved by relevant data protection authorities.
Data retention
We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
When determining the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, as well as applicable legal requirements.
In general, we retain core customer and transaction records for a period required by tax and accounting laws. Information that is no longer needed is securely deleted or anonymised.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and service providers who have a business need to know it and implementing appropriate physical and technical safeguards.
While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You should take care when sending information to us and use secure methods where possible.
Your data protection rights
Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These may include:
1. Right of access: the right to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of that data.
2. Right to rectification: the right to have inaccurate or incomplete personal data corrected.
3. Right to erasure: the right to request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
4. Right to restriction: the right to request that we restrict the processing of your personal data in certain situations.
5. Right to data portability: the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible and where the processing is based on consent or contract and carried out by automated means.
6. Right to object: the right to object to processing of your personal data where we are relying on legitimate interests, including profiling, and the right to object at any time to the processing of your personal data for direct marketing purposes.
7. Rights relating to automated decision making: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain conditions are met.
You also have the right to lodge a complaint with a supervisory authority if you believe that your personal data has not been handled in accordance with data protection law.
Children
Our services are directed at adults responsible for residential or commercial properties. We do not knowingly collect personal data from children regarding our services. If you believe that a child has provided us with personal data, you should contact us so that we can delete such information where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
