Terms And Conditions
Kennington Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Kennington Carpet Cleaners provides professional cleaning services to residential and commercial customers within its service area in the United Kingdom. By booking a service, you agree to be bound by these Terms and Conditions, which form a contract between you and Kennington Carpet Cleaners.
If you do not agree with any part of these Terms and Conditions, you should not book or proceed with any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, business, or organisation that books or receives cleaning services from Kennington Carpet Cleaners.
Company means Kennington Carpet Cleaners and any authorised employees, contractors, or representatives acting on its behalf.
Services means any carpet, upholstery, rug, hard floor, end of tenancy, or other cleaning services provided by the Company.
Premises means the property or location at which the Services are to be carried out.
Booking means a confirmed request by the Client for the Company to provide Services, whether made by phone, online, or in writing.
2. Scope of Services
2.1 The Company provides professional cleaning services within its designated service area in the United Kingdom. Service availability may vary depending on location, access, and scheduling constraints.
2.2 The specific scope of work, including areas and items to be cleaned, will be agreed at the time of Booking based on the information provided by the Client.
2.3 Any estimates or quotes are issued on the assumption that the information supplied by the Client is accurate and that there are no undisclosed conditions at the Premises that would materially affect the work required.
2.4 The Company reserves the right to amend the quoted price where the actual condition, size, or accessibility of the Premises or items to be cleaned differs from that described at the time of Booking. In such cases, the Client will be informed before the work proceeds.
3. Booking Process
3.1 Bookings may be made by the Client by phone or through the Companys online or written booking systems, where available.
3.2 At the time of Booking, the Client must provide accurate details including the Premises address, type of property, number and size of rooms, type and extent of soiling, access information, and any relevant hazards or restrictions.
3.3 A Booking is considered confirmed only when the Company has accepted the Booking, assigned a service date and time, and, where applicable, received any required deposit or prepayment.
3.4 The Client must be at least 18 years of age and legally authorised to enter into a contract for services at the Premises.
3.5 The Company may refuse or cancel any Booking at its discretion, including where the Premises are outside the service area or where it is not reasonably practicable to provide the Services.
4. Access and Client Obligations
4.1 The Client must ensure that the Company has safe, uninterrupted access to the Premises at the agreed time, including suitable parking arrangements where necessary. Any parking costs incurred by the Company in providing the Services may be charged to the Client.
4.2 The Client is responsible for ensuring that electricity, water, lighting, and reasonable heating are available at the Premises for the duration of the Services.
4.3 The Client must remove or secure any fragile, valuable, or easily damaged items from areas in which the Services will be performed. The Company is not responsible for damage to items that the Client has failed to secure or remove.
4.4 The Client must inform the Company of any existing damage, stains, wear, or defects to carpets, rugs, upholstery, or flooring prior to the commencement of the Services.
4.5 If pets are present at the Premises, the Client must ensure they are supervised or contained so as not to interfere with the Services or present a health and safety risk.
5. Pricing and Payment
5.1 Prices are usually quoted on a per room, per item, or per square metre basis, or as an overall price for the agreed scope of work.
5.2 All prices quoted are in pounds sterling and, unless stated otherwise, are inclusive of applicable taxes in the United Kingdom.
5.3 The Company reserves the right to revise its pricing from time to time. The price confirmed at the time of Booking will apply to that Booking, subject to any adjustments for misdescribed or undisclosed conditions at the Premises.
5.4 Payment is due on completion of the Services on the day of the visit, unless agreed otherwise in writing prior to the Booking. For commercial Clients or regular contracts, alternative payment terms may be agreed.
5.5 The Company accepts payment by approved methods as communicated to the Client at the time of Booking. Cash payments, if accepted, must be made directly to the operative, and the Client should request a receipt.
5.6 Where a deposit or full prepayment is required, the Booking will not be confirmed until payment has been received by the Company. Deposits may be non-refundable where stated at the time of Booking.
5.7 If payment is not received when due, the Company may charge interest on the overdue amount at the statutory rate and may suspend or cancel future services until all outstanding sums are paid in full.
6. Cancellations, Rescheduling, and No-Show
6.1 The Client may cancel or reschedule a Booking by providing prior notice to the Company. The minimum notice period for cancellations or rescheduling is 24 hours before the scheduled service time, unless otherwise agreed.
6.2 If the Client cancels or reschedules with less than 24 hours notice, the Company reserves the right to charge a late cancellation fee, which may be up to 50 percent of the quoted service price, to cover costs and lost booking time.
6.3 If the Client is not present at the Premises at the agreed time, fails to provide access, or otherwise prevents the Company from carrying out the Services, this may be treated as a late cancellation, and a fee may be charged.
6.4 The Company may cancel or reschedule a Booking at any time due to circumstances beyond its reasonable control, including but not limited to severe weather, staff illness, equipment failure, or safety concerns. In such cases, the Company will offer an alternative appointment time. The Company will not be liable for any loss arising from such cancellations or rescheduling.
7. Service Standards and Limitations
7.1 The Company will perform the Services with reasonable care and skill, using appropriate cleaning methods and products for the items and surfaces to be treated.
7.2 While the Company will make every reasonable effort to remove stains and soiling, it does not guarantee the removal of all stains or defects. Results will depend on factors such as the nature of the stain, age, fibre type, previous cleaning attempts, and overall condition.
7.3 Some staining, wear, or discolouration may become more visible after cleaning. The Company is not responsible for pre-existing damage or conditions that are revealed as a result of the Services.
7.4 The Client is responsible for following any post-cleaning care instructions provided by the Company, including recommended drying times, ventilation, and restrictions on use of treated areas. The Company accepts no liability for damage resulting from failure to follow such instructions.
7.5 Where the Company reasonably believes that proceeding with the Services may cause damage to carpets, fabrics, flooring, or property due to their condition or construction, the Company may decline to carry out all or part of the work and will inform the Client accordingly.
8. Health, Safety, and Environmental Compliance
8.1 The Company operates in compliance with applicable health and safety legislation in the United Kingdom and will take reasonable steps to ensure that the Services are performed safely.
8.2 The Client must disclose any known health and safety risks at the Premises, including but not limited to hazardous materials, unsafe flooring, restricted access, or malfunctioning electrical systems.
8.3 The Company uses professional cleaning products selected for their effectiveness and, where possible, environmental performance. Safety data sheets can be made available on request for products used during the Services.
9. Waste Handling and Regulations
9.1 The Company will dispose of standard waste and used cleaning solutions generated in the course of the Services in compliance with applicable environmental and waste management regulations in the United Kingdom.
9.2 Where the Services generate waste that is classed as controlled or special waste, such as contaminated materials or sharps, the Client is responsible for informing the Company in advance. Additional charges may apply for the safe handling, segregation, and disposal of such waste.
9.3 The Company will not remove large quantities of general household rubbish, building debris, or waste unrelated to the cleaning work. The Client remains responsible for arranging appropriate disposal for such items.
9.4 The Client agrees not to request or encourage the Company to dispose of waste in any manner that would breach local or national waste disposal regulations.
10. Damage, Liability, and Insurance
10.1 The Company is insured for public liability and, where applicable, employers liability in the United Kingdom. Details of cover are available on request.
10.2 While the Company aims to exercise all reasonable care, minor and incidental damage may occur when working in confined or heavily furnished spaces. The Client is advised to move small or delicate items from cleaning areas where practicable.
10.3 The Client must notify the Company in writing of any alleged damage or loss arising from the Services within 48 hours of completion of the work, providing reasonable details and supporting evidence where possible.
10.4 The Companys liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall in all circumstances be limited to the lesser of the cost of repair or replacement of the damaged item or the total price paid by the Client for the Services on the date of the incident.
10.5 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising from or in connection with the Services.
10.6 The Company is not responsible for wear, damage, or discolouration that pre-dates the Services, or for outcomes caused by the inherent characteristics of fibres, dyes, or finishes, including shrinkage, colour migration, or pile distortion where appropriate cleaning methods have been used.
10.7 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
11. Complaints and Dispute Resolution
11.1 The Company aims to provide a high standard of service. If the Client is dissatisfied, they should contact the Company as soon as possible after the Services are completed, and in any event within 48 hours.
11.2 The Company will investigate any complaint and may, at its discretion, offer to re-visit the Premises to inspect the work and, where appropriate, carry out reasonable remedial cleaning.
11.3 If the Client and the Company are unable to resolve a complaint directly, both parties agree to consider reasonable methods of alternative dispute resolution before commencing formal legal proceedings.
12. Privacy and Data Protection
12.1 The Company collects and processes personal data from Clients for the purposes of managing Bookings, delivering Services, processing payments, and handling enquiries and complaints.
12.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure and confidential.
12.3 The Client has the right to request access to personal data held by the Company and to request correction of any inaccuracies.
13. Variations to Terms
13.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect for new Bookings from the date on which the updated Terms and Conditions are made available.
13.2 The version of the Terms and Conditions that applies to a Booking will be the version in force at the time the Booking is confirmed, unless a change is required by law.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
15. Severability
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
16. Entire Agreement
16.1 These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Company, constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior understandings, representations, or agreements.
By making a Booking with Kennington Carpet Cleaners, you confirm that you have read, understood, and agree to these Terms and Conditions.
